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GAP Logo Failure and the Design Gap in the Eco Economy

A smart branding guy named Steve McCallion published an evocative piece in Fast Company about branding that can help the eco-preneurs with some of their branding struggles.

McCallion points out that logos are no longer identifiers for a brand:

Simply put, no one really cares about the logo anymore. Today, people are more interested in what a brand can do for them. Great brands are discovering that logos or advertisements are losing relevance, and instead put their efforts into creating social brand platforms that invite participation and create value in authentic and relevant ways.

Referring to corporate identity: “People don’t care about logos anymore; [they] are interested in what a brand can do for them,” McCallion said.

In the green sector – as well as SMBs, non-profits, governments and civic organizations -  people are also interested in what’s in it for them. How does the brand live up to its promise? Is it important to have crisp identity if nobody is paying attention?

For these little green babies: Yes.

Many in the corporate world who hire smart, talented and innovative branding and design folks can entertain these conversations and look at The Gap naked because we are already familiar with and have repeat experiences with the brand. We know The Gap, – or Levis, Heinz Ketchup, Starbucks,  Apple, Ford,  and Gerber Foods – because we’ve lived with them for most of our purchasing lives. When we see a truck, many will probably think Ford first. The fonts haven’t even changed much since the turn of the century! And yes, probably if this classic American brand were stripped of its fonts and colors, we’d probably not go stark raving mad. But we would wonder what was happening to it. We might think it were going out of business or sold to ______.

Now, consider the eco space. No matter which industry, there are enough leaves, globes, and kermit green logos around to create real confusion. And these brands desperately need that little beacon; the light shining on the spot that says, “here I am!  I’m the one in the middle of the crowd that is making a difference- get to know me! Remember me!”

Leaf on logo or no logo, the eco-space has a lot to learn from the attention to this: experience.

“Great brands are discovering that logos or advertisements are losing relevance, and instead put their efforts into creating social brand platforms that invite participation and create value in authentic and relevant ways.”

In comes the social brand platform: which are:”useful, social, living, layered and curated.”

While I’m finding some examples of those in the eco-economy, you can read more about the social brand platform here.

True Green

Note: This was the August cover story for the North Bay Business Times written by Patricia Dines. You can download the entire PDF of the edition at the author’s site: or read it online at the North Bay Business Journal.

by Patricia Dines
August 2010
NorthBay Biz Magazine
Moving beyond greenwashing to create authentic eco-success.

EcoGirl Patricia Dines helps NorthBay biz readers see beyond enticing green façades to uncover the products and approaches that support true environmental change.

Everywhere we turn, it seems we’re bombarded with ads for green products, services, political candidates, ballot measures and more. How on earth can we identify the ones we want to support while dodging the greenwashers—those coated only with a superficial green veneer to coax us out of our hard-earned money and votes? More important, how do we accurately describe our own company’s level of green without overstating it and risking the wrath of the green-savvy marketplace?

These concerns quickly lead to one vital but daunting question: What does “green” actually mean? Sure, we all have a sense that it implies walking lightly on the earth. But when we look for specifics, we hear a baffling variety of passionately stated opinions and definitions, ranging from simple actions that seem too small to make a difference to impossible standards that surely few could meet.

So, to help clear up the confusion, we decided to distill what you need to know to steer around the greenwashing hazards and take actions that meaningfully contribute to the eco-changes our culture so urgently needs to make.
Recognizing greenwashing’s various forms

It’s not just our imagination that green claims have increased. A study by TerraChoice Environmental Marketing found that eco-ads almost tripled between 2006 and 2008, and the average number of green-labeled products per store nearly doubled between 2007 and 2008.

This increased attention reflects the good news of people’s growing desire to “do the right thing.” According to a 2007 survey by the Natural Marketing Institute (NMI), 58 percent of Americans are more likely to buy products and services from a company that’s mindful of its impact on the environment and society than from one that isn’t. This is a compelling reason for companies to mention green among their products’ benefits.

However, while this trend gives the environmental good guys long-deserved attention for their positive offerings, it also attracts the wannabes who hop on the bandwagon solely for its marketing advantages.

Janet Pomeroy, founder and president of San Francisco’s green marketing firm The goodMix, says, “Some companies assume they can just throw a green sticker on anything and say, ‘I’m green’—with no proof, no certification, no one to check them on it.”

For instance, Pomeroy remembers a Chevy Tahoe TV ad that she felt “was complete greenwashing. I mean, just because the SUV can drive around in the mountains doesn’t mean it’s green,” she observes with a laugh.

Some of greenwashing’s various faces are described in TerraChoice’s 2009 report “The Seven Sins of Greenwashing.” Transgressions identified include: being vague, making irrelevant claims, emphasizing one eco-aspect of a product while ignoring much more harmful ones, presenting false or misleading certification, and overtly lying about the facts.

Other ways that companies can greenwash, notes the nonprofit Greenpeace (www.stopgreenwash.org), are by portraying baby steps as giant strides, exaggerating an environmental achievement to deflect attention from its environmental problems, bragging about court-ordered actions as if they were voluntary expressions of corporate values, and touting a green image while company lobbyists work tirelessly in Washington, D.C., “to gut environmental protections.”

For more specific greenwashing examples, Pomeroy suggests perusing www.greenwashingindex.com.

The costs of greenwashing
The result of this frequent dissonance between green image and reality, according to NMI’s 2007 report, is that 70 percent of American consumers think companies aren’t always genuine when claiming to help the environment and society. This increased skepticism can dilute the value of the word “green,” undermining its usefulness for identifying effective eco-actions, and decreasing public participation in earth-healing activities.

False claims can also inaccurately persuade customers that they’ve made a contribution when their action actually had little effect. Plus, it makes it harder to identify the authentic offerings, penalizing rather than rewarding those who are doing it right.

Even worse, all this green noise and misinformation can undermine the environmental movement’s momentum at a time when it’s essential that we all participate in constructive and meaningful ways. Thus, Pomeroy observes, “our culture becomes less receptive, more cynical, more likely to think this is all environmental hooey and not believe things like climate change—which is not what we need right now.”

Greenwashing also often harms the company making the claims. Pomeroy cautions that the threat of being labeled a greenwasher “is a really big deal,” especially in this era of social media. “You’re going to lose credibility and, consequently, market share.” Other risks include diminished employee satisfaction and retention rates, and even legal trouble.

On the flip side of the equation, Pomeroy notices the marketplace confusion can make some companies reluctant to mention their green features, “because they don’t want people to say, ‘Oh, you didn’t raise the bar high enough.’”

Buying green wisely

The first place we usually face greenwashing is when we’re purchasing products and services, so here are some essential tips for being a smart green consumer, both individually and as a business.

Learn the definitions of the most common eco-words to understand what they do and don’t mean. Recognize that some words, such as “organic,” have strong legal definitions, while others, such as “green” and “sustainable,” have no definition in law and thus mean different things to different people. Additionally, the credibility of private certifiers varies widely. Identify the criteria and standards that are most important to you and your industry. A great source for understanding eco-labels is www.greenerchoices.org/eco-labels.

Recognize that no company or product in our modern world is completely ecological, because our culture is so complex and interwoven. Instead, items are just more or less green, based on specific measures. Pomeroy muses, “It’s more accurate to be called a ‘greener’ company than a green company, since any large use of resources has an impact on the environment.”

Choose products and services that articulate, and offer evidence for, specific green criteria. Ken Kurtzig, founder and CEO of Marin’s iReuse, a sustainability consulting firm, says, “It’s a business’ responsibility to be honest and accurate in its green claims. But when a company makes vague statements like, ‘We’re super green,’ then we, as consumers, need to demand more details—ask them why they’re ‘super-green.’”

Look below the surface. Don’t just accept unsupported vagaries such as a nature scene on a label or the word “earth” in a brand name. Avoid offerings that don’t clarify specifics, and choose those that best inform you of their meaningful details.

Go beyond buying replacement green products to greening your activities. For example, you might start by buying recycled paper towels, but later choose to be even more earth-nurturing by shifting from disposable to reusable towels, thus reducing the related production and disposal impacts. Similarly, while it’s great to seek green features if you’re already building a new office or buying a new company car, the greener choice is usually to improve the efficiency of an existing building or reduce the miles traveled in your current vehicle, thus more fully leveraging the eco-costs that have already been paid.

Authentically marketing your company

The other crucial time for businesses to sidestep greenwashing is in their own marketing. Certainly, there are potential advantages to joining the green trend, including matching competitors’ offerings, attracting new customers and expanding into new markets.

However, to reap those benefits and avoid greenwashing’s pitfalls, it’s vital to be authentic and transparent when talking about green features. Tell the truth and make specific, meaningful, honest claims. Then back them up with facts and evidence, including third-party certification when possible. Most important, walk your talk throughout your company. Don’t just have green be something you say; have it be something you do.

Your key steps to a truly greener company

Create a clear statement of your company’s green mission, even if it’s just for internal use. This helps you clarify your motivations, inspire your staff and keep your bearings among the many theories and action options you’ll find.

Determine your priority criteria and current status on each one. There’s a wide range of ways a company can be green, so identify your own greatest environmental impacts first and then prioritize your sustainability-related projects based on the greatest environmental, financial and social impact. Kurtzig recommends starting with your business’ biggest impacts: “Don’t waste your time on a bunch of stuff that won’t contribute significantly to your overall impact.” Prioritizing helps increase your odds of early success, which is essential for receiving continued support for your project.

Most businesses, especially smaller ones, can often identify their largest impacts simply by brainstorming with a whiteboard and a copy of their budget, he advises. Medium and large businesses probably need a more organized program, perhaps with assistance from a sustainability consultant.

Kurtzig also emphasizes the importance of simultaneously assessing environmental, financial and social impacts. Using this “triple bottom line” helps ensure your actions provide a net positive benefit for both your organization and the community. For example, he says, companies often want to start greening by putting solar on their roofs, expecting it to save money and be attractive to customers. However, Kurtzig demonstrates that improving building efficiency should come first, for both financial and ecological reasons. (See “Solar Isn’t the Answer,” Green Scene, June 2010.)

Gather essential information from experts and stakeholders. A wide variety of resources is available to assist you in creating and implementing your plan, including financial incentive programs to help with funding. Also talk with your employees, customers, investors, board and so forth, about what you’re considering, and invite their input. This will help you understand their values and priorities, receive helpful ideas, refine your approach and create a sense of inclusion in your final plans.

Set specific targets and create structures for meeting them. Integrate your eco-objectives into your current organizational goals and structures. Designate a person or group as responsible for leading the project. Explore ways to involve employees, such as through cross-departmental green teams, employee education programs and annual performance reviews. Consider getting third-party certification from a reputable program to increase credibility while simplifying logistics and marketing. Also confirm that your legislative activities are consistent with your claims.

As you produce meaningful results, convey the specifics in your public communications. Be sure that your ads, packaging, websites, menus and such avoid vague green terms and instead describe the specific criteria you meet and their particular benefits to the earth. Consider which aspects will be most compelling for your target audience. Understand eco-word definitions to use them accurately. Learn the laws regarding green claims by reviewing the Federal Trade Commission (FTC) Green Guides at www.ftc.gov/bcp/grnrule/guides980427.htm. Teach employees how to talk about green features appropriately, so they don’t misrepresent your organization and damage your credibility. Educate customers about what your claims mean to help them appreciate your efforts.

Build on your success. Green is not a static end-state, but an ongoing process of improvement. Continue setting goals and tracking results. Look for ways to encourage green values throughout your company’s culture. Aim to be committed, not perfect, learning from your experiences and having fun along the way. Pomeroy finds that, once folks start making even simple changes, they want to keep doing more “because it feels good and they start getting excited about it.”

Progressing from green beginner to pioneering leader

While each business has its own green style and journey, many companies start by trimming energy and water use and reducing waste, observes Kurtzig, because these usually also cut costs. Other areas first targeted might include high travel expenses (by finding less-intensive alternatives), high paper use (by shifting to a computer-based document sharing system), and toxic materials use (to lower the risks to workers and relieve regulatory burdens).

Once a company has some traction on these elements, the next stage for many is to expand beyond their onsite operations to assess and reduce the lifecycle impacts of their business—from the first extraction of each material they use to their own products’ final fate. Through this exploration, companies can encourage positive change in their suppliers, more fully use the resources embedded in their products and reduce total waste.

The third stage that some businesses get to in their greening process is even more exciting: They start seeing their mission and operations through green eyes and, from this, deeply rethink and restructure how their company serves customers, workers, the planet and the bottom line.

Inspiring examples

The classic example of this visionary corporate rethinking is the Atlanta-based carpetmaker Interface, Inc. In 1994, founder and Chairman Ray Anderson was being prodded by customers to offer eco-options, so he read Paul Hawken’s seminal book, The Ecology of Commerce. He experienced what he calls a “spear in the chest” moment, realizing both the significant harm that businesses do to the planet, and the necessity and opportunity for companies to lead us in a new direction.

So he challenged his staff to start creating ways to shift the company from harming the earth to restoring it. By comprehensively redesigning the company’s operations and products across the board, Interface has since cut its fossil fuel use 45 percent, trimmed greenhouse gas tonnage 82 percent and reduced water use in its carpet tile business by 75 percent. It’s diverted 148 million pounds of carpet from landfills and obtains 27 percent of its energy from renewable sources, with a target of 100 percent. The company’s next goal is eliminating all of its negative eco-impacts by 2020.

Interface’s efforts have been financially beneficial as well. Through its eco-improvements and innovative new products, the company has saved more than $336 million since 1995—and doubled its profits. Fortune magazine named this now $1 billion corporation one of the “Most Admired Companies in America.” In 2009, Interface was again voted by eco-experts as the company with the highest commitment to sustainability. Anderson concludes that being green “doesn’t cost, it pays”—in customer loyalty, employee enthusiasm and cold hard cash.

Another pioneering eco-leader, says Pomeroy, is Rent a Green Box in Southern California. This “zero-waste, cradle-to-cradle” company turns waste plastic from landfills into reusable moving boxes that are designed to last for 400 uses, compared to the one or two uses we get from cardboard moving boxes. The company rents its boxes to individuals and businesses by the week, delivering them in trucks that run on “waste vegetable oil and biofuel.” It also offers innovative recycled packing materials.

The company’s website describes its service as “cheaper, faster and easier” than using cardboard boxes, because its containers are stronger, more durable, easier to grab and stack, and don’t need to be taped. When a box wears out, the company grinds it up to make a new one. Rent a Green Box reports its business is “growing like a green weed.” It’s actively seeking franchisees in other regions.

These examples show the excitement and bottom line results that a deep green vision can bring. They also demonstrate the importance of “getting it right” in other areas of your business, including developing a smart strategy, knowing and serving your market, offering quality products and customer service, constructively engaging employees and keeping your finances stable.

Creating a greener future

Pomeroy believes that “every company has a chance to be leading this in some way.” She also feels it’s crucial for businesses to do that, “because some of the biggest problems we have right now have to do with our environmental situation. I mean, if we don’t have the resources, we’re not going to be making anything. If we have polluted air, we’re not going to be able to live. If we don’t have an environment, we’re not going to have businesses. And if we don’t support environmental initiatives and legislation, we’re going to live in a very different world. It’s coming down to survival issues.”

Her conclusion is that, “you have to step up and say, ‘I have a company that’s going to change the way we relate to the environment, and here’s how we’re going to do it.’ And you have to be honest about it, create the benchmarks and be authentic about where you are in the journey. That’s leadership.”

Companies that make this bold choice are doing more than making money, creating business opportunities, serving customers and contributing to a better future. They’re also helping shape our evolving collaborative understanding of what green really means.

Resources

•  The Bay Area Green Business Program provides free eco-checklists as well as the option of official recognition.

• The Green Business Guide, by Glenn Bachman (2009), walks readers through the specific steps for greening a company. “A one-stop resource for businesses of all shapes and sizes to implement eco-friendly policies, programs and practices.”

The Ecology of Commerce, by Paul Hawken (1993), has inspired many with its profound vision of an ecologically sustainable economy.

Natural Capitalism, by Paul Hawken, Amory Lovins and L. Hunter Lovins (1999), describes what capitalism can look like when natural and human resources are valued equally with money.

B corporation is a new kind of corporate structure designed to encourage success in the triple bottom line of financial, ecological and social criteria.

Patricia Dines has been a professional writer and public speaker for 25 years, and has specialized in environmental topics for the past 15 years. She consults with businesses, is the author of the syndicated “Ask EcoGirl” column, and has written a wide variety of helpful eco-books, newsletters, articles and more. For more information, see www.patriciadines.info or call (707) 829-2999.

Finding New Life (and Profit) in Doomed Trees

This story ran on the front page of the Business Section of the NY Times. I was interviewed in the article, and found it a great read.
The story is available here, online at The NYTimes.com

By LAWRENCE W. CHEEK

SEATTLE

THE wooden kitchen bar in the suburban home of Richard and Donna Majer has a canyonlike crack ripping right down its middle, which is exactly what the couple cherish most about it. It’s not just furniture — it’s a story, complete with a moral.

“As I spend time with it, I see the beauty of the hard life the tree had,” Mrs. Majer says. “And it helps me find the beauty in my own life’s scars.”

The crack occurred three years ago in a storm that mortally wounded the towering oak in the Majers’s backyard. It was a family member; Mr. Majer had planted it with his father 53 years earlier. Devastated, the Majers consulted an arborist, who said yes, it had to come down, but that there were a couple of guys in Seattle they should talk to.

The guys were Seth Meyer and John Wells. The pair harvest local urban trees doomed by development, disease or storm damage, and turn them into custom furniture, each piece a distinct botanical narrative.

Their business, started four years ago, bears all the markers that would seem to point toward collapse and extinction in a recessionary economy. It’s founded on idealism and emotion. It’s riddled with huge and unavoidable inefficiencies. And it tenders a high-end product that asks buyers to take risks and have faith.

Yet the company, Meyer Wells, has thrived. It’s been profitable from the start, Mr. Wells says, and revenue has grown annually; it reached $850,000 last year, and the business partners say they’re on track to top $1 million this year. There are now nine employees, and the furniture commissions have blown well beyond suburban kitchens to high-visibility clients like Starbucks and the University of Washington.

“I think our idealism is meeting with the demand to make buildings greener,” Mr. Wells says.

Michael Verchot, director of the Business and Economic Development Center at the University of Washington, says his research backs up that theory. “We’ve conducted two small-business surveys in Washington State in the past four months, and we’re seeing that companies that have a green product are the ones that are increasing sales,” he says. “I can’t speak to the whole country, but our surveys here are telling us that green will be here forever. It’s a permanent shift.”

The Northwest has become one of the strongest markets for nurturing innovative, sustainable businesses, says Alan Durning, executive director of the Sightline Institute, a nonprofit research group here. “In the mental geography of the American mind, the Northwest stands for nature,” he says. “It attracts and retains folks who have a strong affinity for our natural heritage.”

A heart of green is no guarantee of success, of course, even in Seattle. Such enterprises can be as fleeting as ripples on a pond — and Mr. Durning says they often fail for the same reasons others do: they race too far ahead of the market or fail to control costs. It’s especially challenging for green businesses to figure out what environmental values consumers want, and what they will pay extra for, he says.

Janet Pomeroy, board president of the San Francisco-based Green Chamber of Commerce, says the green businesses that do well nationally are those that have an authentic story to sell.

Meyer Wells had those elements from the start. It understood Seattle’s environmental gestalt, and had a product that could spin its own story. Although custom furniture builders are as abundant as mushrooms in the Pacific Northwest, Meyer Wells staked out a distinct territory: the big slab, furniture that could bring indoors the raw power of the environment rather than a builder’s vision.

Mr. Wells says the company also saw trajectories in culture and business worldwide — particularly the locavore and slow-food movements — that suggested the time was ripe for their venture. “We’re starting a slow-wood movement,” he says.

In line with typically idealistic sustainable businesses, they’re trying the whole bouillabaisse of green values, from using nontoxic, water-based wood finishes to offering better-than-average employee benefits. “For a small company, they work hard to make us comfortable,” says Keiku Toutonghi, its one-woman finishing operation. “This is the first place I’ve gotten health benefits and paid vacations.”

Its business model does not depend on tree lovers’ anguished calls, but increasingly on networks with other businesses and design professionals. Tutta Bella, a high-end pizzeria chain, asked Meyer Wells to build a 30-foot-long chef’s table from a century-old city park elm that had split in a windstorm. The table helps the restaurant establish its brand, the owner, Joe Fugere, says. “It fits our culture of sustainability and authenticity,” he says.

Despite the increasingly ambitious restaurant and boardroom tables — the latter ironically encrusted with electronic connectivity under the rustic slabs — Mr. Meyer and Mr. Wells seem not to have snipped the emotional roots that led them into the business: a love of raw wood. Mr. Majer recalls the day Mr. Meyer came out to assess their doomed oak. “It’s hard to explain,” he says, “but we knew that Seth could see the soul of that tree.”

MEYER WELLS works out of an 8,000-square-foot, high-ceiling building four miles north of downtown that once housed a Navy swimming pool.

Soft northern light floods in through clerestory windows; bare cedar boughs hang from the open ceiling trusses to cleanse any lingering negative energy from the lumber that enters and the furniture that leaves — a Native American belief that Mr. Wells embraces. A stunning indoor alley is formed by towering slabs of hardwoods the partners have salvaged: oak, walnut, black locust, bigleaf and silver maples, cherry and madrona.

“People who buy furniture here are adventurers,” says Mr. Meyer. “They see the tree and get to be part of the process. They have to have an adventurous spirit, they have to be patient, and they have to trust. There’s an element of risk.”

Those adventurers might be surprised to learn that Mr. Meyer, 40, is a high-school dropout. He radiates a discerning obsession with the details of design and the philosophy of craftsmanship. “Some people drop out of school because they can’t cut it,” says Mr. Wells. “Others drop out because school doesn’t cut it for them. That’s Seth.”

Mr. Meyer says he grew up in a house “with a lot of aesthetic awareness.”

“My stepfather was a furniture maker,” he adds. “There was always a lot of discussion about beauty and craft.” Everything in the built environment was up for critique. “We’d be driving along and someone would say: ‘Look at the back end of that car. What a missed opportunity!’ ”

Mr. Wells is 45, coolly cerebral and stuffed with education. Mr. Meyer describes him as the optimistic force in the partnership, the one who argues for the new tool or venture and sustains the faith that it all will work out. He has a bachelor’s degree in English from the College of Wooster in Ohio, and another in industrial design from the Rhode Island School of Design. His résumé is also flocked with sawdust. In high school he made a Chippendale desk that scored second in a statewide shop-class competition in North Carolina.

Like Mr. Meyer, he once ran a one-man custom furniture shop. The two met at a mutual friend’s dinner party, worked on a couple of projects together, then decided to form a new company.

Now in production is a large dining table from two storm-felled red elms. At this point, the slabs are propped against a wall, notes and lines chalked on them. A notation beside a two-foot-long crack specifies, “OPEN.” The crack will be cleaned up and stabilized, but not filled or hidden. “I see a bird in it, maybe a heron,” Mr. Meyer says, admiring its form. The slabs will be mated not with ruler-straight joints, but with painstakingly curved cuts in line with the grain patterns.

He suddenly becomes a tour guide to a whole geography embedded in the wood — “islands” and “cathedrals” in the grain. “I’m looking to see how the grain of one board flows into the next so that the composition feels harmonious,” he says. “In every piece, I’m looking for some kind of rhythm and balance. It’s an intuitive process, not something with a set of rules I could ever write down.”

If there’s one rule in the shop, it’s this: Respect the tree’s narrative — including the chapters about its hard urban life. Mr. Meyer once found a steel snippet embedded in a beautiful cherry slab, perhaps a remnant of a nail used to hammer a “lost cat” sign to the tree. He left it in place, a piece of the story.

Nearly all of their pieces feature the trendy “live edge” — an edge of the slab left unmilled to celebrate the topography of the tree trunk. The technique today can be accused of being a cliché, but nature still provides a universe of forms and textures to admire. Some edges seem to ripple with geologic strata; some display miniature badlands of canyons and ridges. The Meyer Wells philosophy is to impose as little human design as possible.

The timber rolls in through motley channels. Some local arborists are plugged in and know when to call. One day, Mr. Meyer was driving near a Seattle lot that was to be the site of a new apartment building. A sprawling bigleaf maple arrested him.

“I had to make several calls, but I finally got to the demolition contractor,” Mr. Meyer recalls. “He said, ‘Oh yeah, we’re just going to take it to the dump.’ ” As usual, Meyer Wells took the timber for nothing, but the cost of trucking it to the company’s yard is typically $500 for an urban tree salvage.

Although the designs are minimalist, the costs add up — for drying, milling, design, joining the component pieces and finishing. Coffee and dining tables mostly range from $3,000 to $10,000, while runwaylike conference tables can easily hit $20,000.

Mr. Wells says they essentially use a cost-plus pricing model, but because each piece — and each tree’s constellation of problems — is different, “sometimes we do well at the pricing, and sometimes we don’t.”

“But it all seems to average out,” he adds, “and we’re getting better at it.”

Where Mr. Meyer still loves to ponder the expressive possibilities of a crack in a slab, Mr. Wells now seems propelled more by the big-ticket issue of sustainability. “I really believe a designer can make better choices, and that can influence people and move us in a direction that’s more sustainable,” he says. “That’s what I’ve chosen to do, and I think it’s what’s made us a successful business.”

SUSTAINABLE furniture isn’t recession-proof. The company’s residential business shrank in the last two years, but increases in corporate commissions more than made up the difference, Mr. Wells said. Now the residential orders are wrenching back up, and Mr. Wells remains a dogged optimist.

“People buy what they believe is right for them to buy,” he says. “If there are options available that fit better with their values, they will buy those options.”

The business’s current challenge is in remaining faithful to its roots. Ms. Pomeroy of the Green Chamber of Commerce notes that one of the universal hazards for green businesses is trying too hard to uphold all their ideals while the gritty realities of everyday economics gnaw away at them. Sometimes, she says, they fail to understand that fully incorporating their values would mean changing the world’s economic systems.

In fact, Meyer Wells is trying to save increasingly large chunks of the world. Early this year, it started a subsidiary venture, Green Tree Mill, that will extend its reach into Puget Sound’s surrounding forests, harvesting and milling trees that the larger sawmills don’t want. Instead of being turned directly into custom furniture, this lumber will be marketed directly to builders.

“I have sleepless nights,” Mr. Wells acknowledges. “The mill is pushing us to a new level of risk, with a potentially higher level of reward.”

Mr. Meyer seems to crave equilibrium more than growth, and longs for more time to put his hands on a fallen tree and massage its natural beauty.

“We’re faced with the not unsatisfying challenge of injecting efficiency into an essentially creative process,” he says. “From the classic viewpoint of American business, it’s probably a fool’s errand. But hey, so far we’re making it work.”

There Are no Such Thing as Words

This great presentation tip from my  Eloqui Communications & Presentations Training made me think about what enviro professionals can incorporate into their next talk:

In the cerebral cortex, there is no such thing as ‘words’. The brain sees words as tiny pictures that it has to translate.

When information is presented orally, audiences remember only 10% if tested 72 hours later. Retention goes up 65% when a picture is added. Amazingly, we can remember more than 2,500 pictures with 90% accuracy after several days, with only a 10 second exposure. Some images remain in memory decades later. Researchers named this potent phenomenon PSE, or Pictorial Superiority Effect. So, in a presentation, use visuals paired with your most vital information to make your content memorable. (This is why graphics or images in PowerPoint are far superior to text.) Better still, speak in visual snapshots, to deliver information in a way that is suited to the hardwiring of the brain.

So, I think about the images over the last decade, of all the PowerPoints and big screens, not so big screens, in auditoriums, on walls. And the best image I have come across, by far, is Ray Anderson’s journey in climbing what he calls “mount sustainability”

The graphic is an icon and symbol for Interface to meet their zero-waste goals. Here is their more recent adaption to this illustration, below:

Toxins & Trade Shows: What Can We Do Better?

The business magician responsible for Magnet Productions, an innovative trade show production company is onto greener ideas. Attendees wouldn’t think the big swaths of carpet rolled on to thousands of feet of cavernous cement-floor  being suspect, but this trade show staple, designed to “comfort” the soles of exhibitors and attendees, leaves everyone breathless. Here is the recent post on his blog, “Hey Newman”:

Hey Newman, We exhibit at about four trade shows a year, and I’ve yet to do one that didn’t give me a headache. And I mean that literally. Is it the noise? Dehydration? I know you’re not a doctor, but what do you think? –Ann in San Francisco

As part of our ongoing dialogue with the green marketing experts at The Good Mix, we’d like to turn our attention this week to the incredible toxicity of trade show carpeting. You can smell it when you walk onto the trade show floor. Some people have allergic reactions. It emanates from the backing materials and carpets themselves. Breathing in the fumes for three days is bad enough for trade show attendees — and for those of us who make a living on trade show floors it’s an even bigger issue. Inhaling VOC (volatile organic compounds) can absolutely give you a headache. But far more seriously, those VOC’s have been linked to asthma and cancer. And when that carpeting ends up in landfills, it becomes an environmental problem that affects us all. Trade shows should be about the fun of dynamic presentations and the excitement of new products; it should be about the “atmosphere” of the event … not the actual atmosphere.

The good news is the trade show floor is an environment that’s controllable. It’s temporal (built and shut down) as opposed to the L.A. freeway. We can change the materials at these events. We can even change the trade show culture, and with it the “default” materials and products used.

There are companies that create carpet squares made from 100% recycled materials, lowering the amount of carpet that ends up in landfills releasing toxins into the air. There are low- and no-VOC paints for booths. There are plenty of alternatives to using vinyl, which is one of the greatest toxic offenders in the industry (and most industries).

Management companies pride themselves on giving out presentation awards such as “Top New Product.” What if they created incentives for their exhibitors buying booth space along with a “Top Green Exhibitor” award? What if the following year that exhibitor got a discount on booth space or better yet, preferred exhibit space in a prime location for having the greenest booth, most sustainable giveaways and smallest carbon footprint?

There are ways to have a friendlier trade show environment and incentivize the process to keep all parties happy. It will just take a few good ideas and a lot of commitment.